If you need something not listed on our site, or just some general information on the item you would like to buy please get in touch on 01732867835 or email to sales@jbsales.co.uk where one of our team will be happy to help.

We accept payments online using your credit or debit card. You can also check out using your PayPal account. Our site is fully secure so you can pay for your order knowing your details are safe with us.  We are a trusted Trustwave Commerce site.  No card details are stored by JB Sales Ltd and no staff members can see the card details at any point during the order.

We currently use Parcelforce or Fedex to deliver your orders worldwide.  You can also collect in person from our offices in Edenbridge, Kent. We are no longer able to offer timed deliveries through our website.  Please see our table to check the restrictions to your delivery postcode.

We are able to ship to most of the world using international courier networks.  Please contact us at sales@jbsales.co.uk for a delivery quotation.

If your item is in stock and you order before 3.30pm Monday to Thursday it will be despatched the same day.  This is a standard service to all UK postcodes. Orders placed on Friday will usually be delivered the following Monday. Orders placed on either Saturday or Sunday will be despatched on Monday. If your item is out of stock we will advise an estimated delivery date.  If you would like to know an approximate delivery date before you place your order please email sales@jbsales.co.uk or give us a call on 01732867835.  You can also check our delivery exception postcode table here for details of areas that will take longer to be delivered to than usual.

If your order does not arrive as planned please call us on 01732867835 as soon as possible and we can trace the delivery for you.  
If you receive an incorrect item please either call or email sales@jbsales.co.uk with your order number or postcode and we will do our best the resolve the issue.

Please call us immediately on 01732867835 if your order arrives damaged.  We can only accept complaints for damaged parcels within 24 hours of despatch.
If your item is faulty please either call us or email to sales@jbsales.co.uk to discuss the problem.  We can then decide whether to refund, repair or replace.

Under the distance selling regulations you can return your item within 7 days for a full refund, providing the item is unused and in it's original packaging.  We would request you use a traceable service for this.  Unless the product is faulty or incorrect the postage costs will not be refunded. If you would like to cancel the order after the 7 days please contact us on 01732867835 as you may be entitled to a partial refund.

We have our standard trading terms and conditions and they can be be found here: Terms